Halo Pearl

Refund Policy

At Preeti's Apparel , we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund process:

Eligibility for Refund:

• We accept refunds within 15 days from the date of delivery.
• The item(s) must be unused, unworn, and in original condition with all tags and packaging intact.
• Items that are final sale, discounted, or marked as non-refundable cannot be returned.

How to Request a Refund:

• Contact Us: Reach out to our customer service team at "info@preetisapparel.com" or via our contact form on the website with your order number and the item(s) you'd like to return.
• Return Instructions: After your return request is approved, we’ll provide instructions for returning the item(s).
• Refund Processing: Once we receive and inspect the returned item(s), your refund will be processed within 5-7 business days. The refund will be issued to the original payment method.

Exchanges:

• If you would prefer to exchange an item for a different color, please contact us as soon as possible to arrange the exchange.
• Exchanges are subject to item availability.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 12hours of delivery for a full refund or replacement.

Thank you for shopping with us!

Shipping Policy

At Preeti's Apparel, we strive to deliver your order quickly and efficiently. Below is everything you need to know about our shipping process:

Processing Time:

• All orders are typically processed within 1-2 business days from the time the order is placed.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times: We offer several shipping options to suit your needs. Estimated delivery times are based on the shipping method chosen at checkout:

• Standard Shipping: Delivered within 5-7 business days.
• Expedited Shipping: Delivered within 2-3 business days.
• Overnight Shipping: Delivered the next business day if ordered before 12 PM (subject to availability).

Shipping Rates:

• Free Standard Shipping on orders within [India].
• International Shipping: Rates will be calculated at checkout based on destination and weight of your order.

International Shipping:

• Delivery times for international orders may vary, typically between 7-21 business days, depending on the destination.
• Please note that any customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
• You can track your order status on our website or directly through the carrier’s website.

Address Accuracy:

• Please ensure that the shipping address provided is accurate and complete. We are not responsible for items lost due to incorrect address information.
• If you realize an error in the shipping address after placing your order, contact us as soon as possible, and we will manage to make any necessary adjustments .

Shipping Delays:

• While we aim to ship all orders on time, there may be occasional delays due to factors outside of our control (e.g., weather, customs, postal service disruptions).
• If there is a significant delay with your shipment, our customer service team will reach out to you with an update.

Lost or Damaged Items:

• If your order is lost or damaged during transit, please contact us immediately at [info@preetisapparel.com] or via our customer service page.
• We will work with the shipping carrier to resolve the issue, and if necessary, send a replacement or issue a refund.

Returns and Exchanges:

• Please refer to our [Refund Policy/Return Policy] for instructions on returning or exchanging items.

Thank you for choosing Preeti's Apparel ! We’re excited to deliver your new wardrobe essentials directly to your door!

This shipping policy clearly outlines shipping methods, delivery times, rates, and other relevant details.